Frequently asked questions
How can I track my order?
You can track your order through the track your order page on our website.
How can I contact customer support?
You can reach our customer support team through the contact form or by emailing us at hello@bynorwood.com
Can I cancel my order after it's placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe,
please contact our support team.
How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy.